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Refund & Return Policy

Lensfold Optical – Return & Refund Policy

At Lensfold Optical, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or refund subject to the terms below.

Returns

You may request a return within 7 days of delivery for eligible products.

To qualify for a return, the product must:

  • Be unused and in its original condition.

  • Be returned with the original packaging, tags, accessories, and invoice, where applicable.

  • Not show signs of damage, wear, alteration, or misuse.

  • Be eligible for return under the exclusions listed below.

Products damaged after delivery due to misuse or improper handling may not be accepted for return.

How to Initiate a Return

To request a return, contact Lensfold Optical at +91 93116 59525 within 7 days of receiving your order.

Please provide:

  • Your order number

  • Customer name and registered contact details

  • Reason for the return

  • Photos or videos of the product, if the product is damaged, defective, or incorrect

Our team will review your request and provide return instructions, normally within 24 hours.

Please do not send products back without receiving return instructions from our team.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

After verification, Lensfold Optical may provide a replacement, exchange, or refund, depending on the circumstances and product availability.

For damaged or incorrect orders, we may request photographs or videos to help us verify the issue.

Refunds

Once the returned product is received and inspected, we will notify you about the status of your refund.

Approved refunds will generally be processed within 5–7 business days after the returned product has been received and approved.

Refunds will normally be credited to the original payment method used for the purchase. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

Exchanges

If you would like to exchange an eligible product, please contact us within 7 days of delivery.

Exchange requests are subject to product availability and verification of the returned product's condition.

Non-Returnable Products

The following products may not be eligible for return or refund:

  • Customized or personalized eyewear

  • Prescription lenses made specifically according to the customer's prescription

  • Products altered or customized according to customer requirements

  • Products damaged due to misuse, accidents, or improper handling

  • Products showing signs of wear or use

  • Gift cards and downloadable products, where applicable

  • Any product specifically identified as non-returnable on its product page

Return Shipping

For products that are returned because the customer has changed their mind or ordered the wrong product, return shipping charges may be borne by the customer.

If the product is received damaged, defective, or incorrect, Lensfold Optical may arrange or reimburse return shipping after verification.

Cancellation

If you wish to cancel an order, contact us as soon as possible at +91 93116 59525.

Cancellation may not be possible once the order has been shipped or customized/prepared specifically for the customer.

Contact Us

For return, refund, exchange, or cancellation assistance:

Lensfold Optical
Phone: +91 93116 59525

We recommend keeping your order number available whenever contacting our customer support team.

Note: Return eligibility may vary depending on the product type, customization, prescription requirements, and condition of the product.